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Shipping Policies


All items will be delivered via USPS at USPS Ground Rate of $6.80. For USPS Ground shipping, please allow about 5-7 business days for delivery. Only orders within the contiguous United States of America will be fulfilled.
We do not offer free shipping on any purchases less than $99.00. We offer free shipping on purchases over $99.00.*


Orders must be placed by 2pm PST to begin processing on the same day. Processing time may take up to 1 business day. Delivery times are based on orders placed between Monday – Friday. All orders will ship Monday-Friday.


When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details and your tracking number.
If an item you ordered is out-of-stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be canceled. In the event that your order is canceled you will be contacted via email.


We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted. We also do not deliver outside the contiguous States of America (i.e. Alaska and Hawaii) or to international addresses. We apologize for the inconvenience and are working on solutions to extend our delivery options for our customers. Please check back in the future.

If you have questions or concerns regarding your order, please call 1-213-487-5000 between 9 a.m. to 6 p.m. PST Monday through Friday, and between 9 a.m. to 4 p.m. PST on Saturday.


*Cleopatra Medical Aesthetics reserves the right to discontinue any free shipping offers at any time.


Return Policy

 

Customers not satisfied with their product may return the product within 14 days from the original purchase date.  The item must be in original condition and in original packaging with the product receipt. If the product has been opened or does not have the receipt, we are not able to accept the return and the item will be shipped back at the buyer’s expense. Please send us an email regarding the return to cleopatraps@gmail.com to receive a return-authorization code and form. Without this authorization, we are unable to accept your return and the item will be returned at the buyer’s expense. The authorization will remain valid for 7 days before expiring.


We are not responsible for return packages that may be lost or damaged in transit. We encourage you to purchase shipping insurance and tracking for your item and to keep your shipping receipt.
If you have received a free gift as a promotion with the purchase of the product, the free gift must also be returned with the original product. Both the free gift and the original product must be in original, sealed, unused conditions. We will charge the buyer if the free gift has not been returned or if it is not in its original condition.


When the return item has been received, the item will be inspected in our facility within 2-3 days. After we have verified the authorization form, original receipt, and the item’s condition, we will refund the amount to your credit card. Depending on the card company, an additional 2-10 days may be required before it is applied to the account. Please note that we cannot refund any original shipping fees or return shipping fees – only the item cost will be refunded to the buyer. We will do our best to refund the buyer as fast as we can.


MULTIPLE ITEMS
We cannot accept more than 3 returns from the same customer within a 6-month period. We reserve the right to deny multiple refunds on products purchased and returned more than once. Please confirm store policy prior to purchase. Thank you.

If you have any questions, please contact us at 213-487-5000 or at cleopatraps@gmail.com and we will do our best to respond to your inquiries. Thank you.


Cleopatra reserves the right to change and update this return policy at any time. 

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